Cncall CTI Link Middleware

Cncall CTI Link middleware enables business application to manage, monitor and control calls across multiple locations within mixed telephony switching environments. The software can provide CT-Connect API and OCX control. It is fully compatible with CT-Connect and can support the leading PBX/ACDs and IP communication environments for example AVAYA definity/S8300/S8500/S8700, Siemens Hipath3000/4000, Alcatel 4200/4400/OXO/OXE, Ericson MD110/150, and Nortel meridian 1/CS1000 PBX and so on.

For original equipment manufacturers (OEMs), independent software vendors (ISVs), application developers, and integrators looking to expand their reach into the call center/contact center market segment, Cncall CTI Link middleware provides the ability to: